Frequently Asked Questions

Why should you trust us?
We are a company specialized in gemstones,founded in Santorini Greece in 1987.
For all these years we have thousands of satisfied customers all over the world and we wouldn’t do anything that could risk our reputation. Feel always free to check our reviews on Google and Tripadvisor.
How do i know that the product i purchased is authentic?
Each of our products comes with a certificate of authenticity,which certifies what stone is the item made from,and that it is one of a kind.
Are my payments secured?
All the online payments in our eshop are using TLS 1.2 encryption protocol with 128-bit of encryption (Secure Sockets Layer – SSL).
The payments are processed through “Alpha e-Commerce” of Alpha Bank,one of the most reputable and trusted Greek banks.
Do you indeed offer free shipping?

We indeed offer free packing and shipping all over the world regardless of the order amount.

Which companies do you use for shipping?

We cooperate with DHL and EMS (Express Mail Service).

How long does it take for an order to be prepared and shipped?
We start preparing the order the same day we receive the payment.
For most of the items it doesn’t take more than one day to prepare and ship them.
For some very large and very fragile items,it might take up to four days.
You will be informed for the estimated time of preparation and delivery, as long as we process your order.
What happens if I never receive my order or if I receive it damaged?

All the shipments are insured. In that case,if your order goes missing,we will immediately send you a replacement. The same happens if you receive your order damaged. In case you have ordered one piece that is one-of-a-kind and cannot be replaced by another one identically unique,you will be able to choose another similar from our large collection.

For further questions feel free to contact us.